French Certification Analyst
ABC Worldwide
- Cape Town, Western Cape
- Permanent
- Full-time
- Act as Certification Analyst responsible for assigned customers.
- Evaluate producers and traders for assigned products against Fairtrade Standards.
- Answer requests of customers from assigned countries.
- Perform evaluations of audit reports against Fairtrade Standards.
- Perform Fairtrade audits of customers in assigned countries in Africa.
- Send certification decision.
- Communicate actively with applicants and certified customers and assist them with all necessary information.
- Actively participate in the annual audit planning for assigned countries.
- Instruct customers on Fairtrade requirements.
- Identify special needs of Key Accounts and act as account manager.
- Answer certification related questions.
- Answer National Fairtrade Organisation requests.
- Assist in the selection, evaluation and training of Auditors.
- Assist in constant improvement of certification processes.
- Assist in identifying and delivering on new sales and marketing opportunities.
- University level education (B.A. or equivalent) in a relevant subject (Food Science, Business, Agronomy, Economics, Languages etc.) or any other equivalent and related professional qualification.
- At least two years of related professional work experience in an office and customer orientated environment.
- Permission to work in South Africa is mandatory.
- Ability to work in South Africa and travel internationally obligatory.
- 1-year experience in certification systems (e.g., organic, FSC, MSC, SA8000, ISO 14001, etc.) in particular with ISO 65 accreditation or 2 years related business experience.
- Fluent in English and French oral and written.
- Additional fluency in Arabic or in other languages commonly spoken amongst Fairtrade certified clients in Africa (Afrikaans, Portuguese, Swahili etc.) would be an asset.
- Flexible, pro-active, and hard-working work style.
- Team player with excellent interpersonal and organizational skills.
- Excellent communication skills and experience in dealing with different cultures.
- Strong dedication towards customer service.
- Experience with customer relations as well as in international trade would be supportive.
- Technical knowledge of the Fairtrade products traded out of Africa is an advantage.
- Motivation for Fairtrade.
- International work environment
- Company culture of dialogue and respect
- Onboarding and welcome management
- Open-minded and value-driven colleagues living our mission
- Attractive benefit package, e.g.: extended annual leave, family friendly leave and more
- Opportunities to make a meaningful impact
- Development opportunities with chance for motivated staff to grow