FRONTLINE CUSTOMER AND SALES SUPPORT

• To ensure the vision for CTU is shared, understood and implemented effectively
• To demonstrate a commitment to professional learning and continuous improvement
• To model CTU's commitment to excellence, independence and opportunity in everyday work and

• The role for Frontline Support:
• Coordinate office activities and operations to secure efficiency and compliance to company policies.
• Manage phone calls and correspondence (e-mail, letters, packages etc.).
• Promptly receive clients and provide operational or sales support as required.
• Maintain a neat and tidy frontline desk and communal reception/client space.
• Support client queries

• Have a thorough knowledge of all the training products to Support clients with course information, quote and support with the enrollment process
• Capturing of sales leads on the database management system
• Assist with the sales process: Sales appointments, consultations & enrolments
• Work at sales events to support the sales team
• Cold calling/ frequent contact with the database for all divisions
• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Manage customer complaints and resolve issues in a timely and effective manner.
• Identify and assess customers' needs to achieve satisfaction and increase sales.
• Provide accurate and timely information about our products and services to customers.
• Process orders, returns, and exchanges, and manage customer accounts.
• Collaborate with other departments to resolve customer issues and improve the customer

• High school diploma or equivalent; Bachelor's degree in a related field is an advantage.

• Minimum of 2 years of experience in customer service and sales support.

• Customer focus
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and experience with CRM software is a plus.
• Experience in the technology or software industry is a plus.
• Time Management
• Administrative skills

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