IT Support Engineer Tier 2
West Coast Personnel
- Cape Town, Western Cape
- R28,000-30,000 per month
- Permanent
- Full-time
- Address client support issues
- Setup and configure services and solutions
- Monitor network and service performance.
- Manage client environments utilising a central management system.
- Remote engineering work in relation to IT support, internet connectivity, telecommunications and WIFI disciplines including configuration, support and troubleshooting of all the above.
- Consistently deliver a high level of customer service and engagement.
- Provide progress updates and recommendations to customers and the wider Assembly team.
- Updating records, time entries and documentation to aid support in a timely manner.
- Assist in the support and management of internal IT systems.
- Assist with remote support tasks for customers and internal systems.
- Any additional duties that may be required
- Knowledge and demonstrated experience with Windows Server 2012, 2016, 2019 and 2022 including Active Directory services and Group Policy
- Knowledge of Microsoft Office 2010/13/16
- Knowledge of Microsoft 365 configuration, administration & migration
- Knowledge of Microsoft Teams configuration and administration
- Knowledge and demonstrated experience supporting Desktops on Windows 8-11 and Macs
- Specific experience in delivering Microsoft critical and security updates during scheduled maintenance windows using automated and centrally managed tools
- Experience in management and administration of anti-malware centralised platforms
- Solid networking skills, including wireless networking skills (Ubiquiti wireless hardware)
- Solid WAN security (firewalls) experience specifically, Ubiquiti Unifi and TP-Link Omada Firewalls/Security Gateways
- Accredited in one or more industry-standard certifications, Microsoft MSCA, Cisco CCNA or similar
- Knowledge of supporting Azure/AWS cloud environments would be an advantage.
- Experience in management and administration of web security filtering solutions
- Experience in email content filtering solutions (Mimecast)
- Previous experience with RMM Solutions (like SolarWinds N-Central)
- Good problem-solving and fault-finding skills
- Excellent communication skills
- Pride in their workmanship
- Attention to detail
- Have an ethos of continuous improvement, with a willingness to learn
- MSCA Some flavour of Microsoft Qualification
- IT Diploma or Degree
- CCNA/CCNP
- CompTIA Network+, N+, A+, MCSE
- AWS Certification
- Shows initiative at every level.
- Excellent communication skills professional phone manners and ability to write professional emails and document knowledge clearly and concisely.
- The ability to explain technical issues/solutions to non-technical people.
- An appreciation for understanding how to deliver against service expectations.
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