Junior Technical Engineer

• Analyze data related to technical product issues.
• Determine root causes of the problem.

• Respond to customer product inquiries via various channels.
• Resolve customer concerns during installation, operation, maintenance, or compatibility issues.
• Educate users on product usage.

• Preparation and Implementation of Lesson Plans.
• Instruction in Classroom and Virtual Settings.
• Use of Need Assessment Tools.
• Follow-Up and Applicability Assessment.

• Contribute suggestions for overall product improvement.
• Support remote upgrades, installations, and maintenance.
• Serve as a point of contact for technical and service-related problems.

• Use established procedures to diagnose system failures.
• Minimize customer downtime.
• Develop and maintain a thorough understanding of the product line.
• Generate daily reports for internal stakeholders.

• Ensure each query is closed off accurately.
• Provide feedback to customers in a suitable and professional manner.

• Good trouble-shooting and problem-solving skills
• Good understanding of the product they will be required to handle and the related processes.
• Ability to communicate well with customers, paying attention to their concerns and providing clear, regular updates for ongoing requests.
• Good attention to detail coupled with good analytic ability.
• Ability to multi-task
• Good knowledge of email and modem setup and troubleshooting
• Solid knowledge of all windows operating system

• Senior certificate
• Diploma or certification in relevant IT field.

• At least 2 years’ related work experience in a similar role.
• Experience with digital products / platforms or markets and how to develop solutions for these markets, including specific industry and technical knowledge.
• Previous IT technical support experience with a minimum of 2 years’ IT desktop support.

Ignition Group