Advanced Service Engineering, Training & Recall Manager
Legadima Human Capital
- Pretoria, Gauteng
- Permanent
- Full-time
- Engineering Degree or National Higher Diploma; MBA in addition is highly advantageous.
- Min 3+ years' experience in the Automotive Industry. Additional experience in the Technical Service industry or Dealer Service environment will be a definite advantage.
- Must possess a valid driver's license; ability to travel across Southern & Sub-Sahara Africa for several days at a time when required
- Innovation & Technical excellence - find ways to get the job done, understand processes, be sensitive to the dealer culture, specifically regarding customer orientated processes and standards necessary to drive the business forward.
- Strong business & analytical acumen: Be able to read, interpret, and action data into business plans that provide a compelling case for change.
- The ability to manage independently a diverse workload ensuring effective prioritization with minimal direction.
- Analytical approach and strong decision-making and judgement skills.
- Advance Excel and Presentation Skills
- Relationship building - able to connect with key business partners (internal and external) and establish collaborative partnerships
- The ability to build strong relationships and an aptitude for working in a team environment
- High level of integrity and accountability
- Able to work under tight deadlines, pressurized environments
- Have a can do, find a way attitude and a very strong emotional resilience
- Fluent English language capabilities, both written and oral
- Strong written and verbal communication skills
- Will report to the SEO Director and the role covers the following: Advanced Service Engineering for ZAF, SSA, NA & ME, Technical Training for ZAF & SSA and Recall for South Africa
- Prepare to support all future New Model Launches
- Ensure Service literature like Workshop Manuals, wiring diagrams, etc. is updated and available at OK to Buy.
- Special Service Tools
- Ensure Service schedules are updated
- Diagnostic tools, support, and validation.
- Loan a Tool program is managed.
- Collaborate with the International Markets Group Publishing Team.
- Manage the two training facilities
- Ensure Dealer Network is trained and competent in all Specialties as well as New Model Introduction Training.
- Training facilities is equipped adequately for training.
- Latest Training programs are developed and included in the Training curriculum.
- Manage our Purchased Service provider.
- Collaborate with the International Markets Group and US Training teams.
- Manage the training fleet
- Develop Sub-Sahara training material.
- Launch Recalls for South Africa on time
- Ensure all is in place prior launching of an FSA.
- Manage FSA's within GCAMP
- Manage our Purchased Service provider
- Collaborate with the International Markets Group Recall team
- All Special Tools are available and issued to dealers 2 months prior new product launch.
- New Model Training concluded prior launch.
- All Service literature available and updated prior launch.
- South Africa
- Ensure 100% of Dealers achieve a Training Competency
- Trainer and Trainee Satisfaction
- Technician attrition
- Achieve 2nd Tier metrics i.e., FIRFT, Class fill, Delivery days and % Technicians trained.
- Manage Projects i.e., Skills Competition.
- Sub-Sahara Africa
- Manage Tier 1 and Tier 2 Training
- Launch Recalls timeously
- Ensure all parts are available prior launch
- Manage all aspects of launching, managing and completion rates of recalls.
- Ensure Government Agencies are notified
- Manage the Upstream & Training Budget.
- Manage Occupational Health & Safety for the SEO facility