ITC Support Technician (CH990)
Capital H Staffing and Advisory Solutions
- Stellenbosch, Western Cape
- Permanent
- Full-time
- Provide technical support to in person, telephone and email requests from users for all ICT servers, hardware, software and associated peripherals.
- Technical support includes software troubleshooting, hardware troubleshooting, WIFI/VPN connectivity troubleshooting and peripherals such as printers troubleshooting.
- Generation and update of tickets within the IT Support Ticket system utility for the purpose of tracking open support issues. This includes documenting the progress and outcome of high-impact support calls and contributing to the root cause analysis process.
- Pro-actively providing information to users on the progress of outstanding support calls, including procurement requests.
- Monitoring Systems Health and continuity locally and remotely, in and after hours, for the purposes of continuity.
- ICT user hardware and software asset tracking.
- General IT Infrastructure support.
- Maintenance of the Network Infrastructure, including
- Hardware troubleshooting,
- LAN/WAN troubleshooting, as well as.
- Network and Internet access.
- Managing Access Control systems including:
- Access Control System management/maintenance,
- Access Control System enrolments,
- Alarm System Administrator.
- Coordination with response, callouts to premises on response and lock up when needed.
- Fire Safety System administration.
- Providing assistance with the pre-deployment testing of general systems before installation and commissioning.
- Providing assistance with commissioning, including new hardware.
- Ordering and Asset Management of ICT Equipment.
- A 3-year tertiary qualification (CTU, Centurion Academy, a University of Technology e.g., CPUT, etc.)
- One or more of the following courses: A+, N+, MCSE, Cisco CCNA, RHSE. International certification would be advantageous
- A minimum of 5 years relevant experience
- Microsoft Office Suite
- Microsoft Exchange Server, WSUS, AD
- Backup technologies (Altaro, Arc Server, Tape drives)
- Infrastructure Monitoring Software (e.g., PRTG, Nagios, SolarWinds, etc.)
- Experience in the installation and troubleshooting of one or more of the following Operating Systems and Applications: Windows 10, Mac Operating systems, Windows & SQL Server 2008 - 2019, Linux etc.
- Must have at least midlevel knowledge of routing, switching, IP addressing & FW rules.
- Network Cabling and Crimping.
- Proven telephonic and onsite support history.
- Willingness to travel internationally.
- Desired skills (advantageous)
- Experience with virtualization technologies – Hyper-V, VMware, Proxmox.
- Ubiquity and Mikrotik technologies.
- Network switch administration.
- Polycom Video Conferencing technologies.
- NVR / DVR camera technologies.
- Python, PowerShell, and other scripting skills.
- Have analytical problem-solving skills.
- Be able to work as part of a diverse team with different skills.
- Be able to self-manage, especially when operating alone with remote support.
- Have excellent communications skills.
- Have a need to continuously upskill.
- Have a “can do” attitude to any type of work that needs to be done.
- Be able to balance work and life.
- Above market related remuneration.
- Great personal and career development opportunities.
- Working with cutting edge technologies.
- Great work atmosphere.
- Excellent coffee.
- The position also involves after hours work including remote work.
- It is a full-time, onsite / office-based position with a probationary period.