MS Engineer - NOC (L1)
NTT Corporation
- Port Elizabeth, Eastern Cape
- Permanent
- Full-time
- Monitors client infrastructure and solutions
- Identify problems and errors prior to or when they occur
- Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
- Investigate first line incidents assigned and identify the root cause of incidents and problems
- Full approved requests following agreed procedures
- Provide telephonic or chat support to clients when required
- Execute approved maintenance activities including patching and configuration changes
- Follow the required handover procedures for shift changes to ensure service continuity
- Report and escalate incidents where necessary
- Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
- ITIL certification
- CCNA R/S
- Working knowledge and understanding of IP, WINS, DHCP, DNS, etc.
- Working knowledge and experience with routers & switches
- Entry level experience with troubleshooting and providing support required in network/ datacentre/systems/ storage administration and monitoring Services within a medium to large ICT organization