Functional Consultant / Business Analyst
Fempower Personnel
- Johannesburg, Gauteng
- Permanent
- Full-time
- Redefine business processes and identify solution requirements in collaboration with business users.
- Define user requirements, conduct user interviews and JAD sessions, and manage user acceptance testing.
- Assist in solution design, storyboard creation, and documentation.
- Participate in issue resolution, user training, and solution launch.
- Drive improvement efforts, product development, and organisational enhancements.
- BCom or equivalent degree, preferably in Information Technology.
- 5 - 7 years' experience using Dynamics 365 CRM (Sales/Service and Marketing).
- Proven experience in leading analysis initiatives and creative requirements gathering.
- Strong process experience and understanding of business analysis methodologies.
- Superior written and verbal communication skills.
- Three or more years' experience in the financial services industry.
- Agile methodologies experience.
- Strong analytical skills, time management, and teamwork abilities.