. Customer service support Responsible for day-to-day management, resource planning and work allocation to meet agreed service... are resolved. Drafts and maintains policy, standards and procedures for the customer service or service desk functions. Ensures...
JOB PURPOSE To implement a robust customer value proposition for company through research on customer insights..., industry trends and competitors. To identify opportunities to improve the customer value proposition and customer experience...
Process customer invoicing, debit notes, credit notes, as well as monthly interest charges on overdue accounts Downloading... statements after month end and sending them to each customer combined with follow-up emails if balances are outstanding Weekly...
executable activities. Customer Orientation – Patience and understanding of what parents and students want and need...
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