customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers Qualifications... solutions in a fast-paced environment Customer Service Delivery Office Systems Policy & Procedures Strategic Sales Planning...
Service Level Agreements (SLA's) and service delivery standards for all service delivery. Supervise day-to-day operational... and identification of areas of further development (projects and training). Manage project team. Coaching of staff members. Service...
intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive... of sales and customer service, both pro-active and re-active. Duties include cross-selling to clients as well as nurturing the...
resolution while providing an all-round superior service and excellent employee experience Responsible for talent acquisition... effective utilisation of relevant self-service options Maintain employee data and reporting Adhere to service level agreements...
Client Service/Sales). Exposure to the biggest Financial Service Providers, including the big 5 banks Acquisition of expert..., query resolution turnaround times; Educating and referring clients to the Company self-service client portal; Key...
of longer-term business strategy. Develops and maintains Service Level Agreements Develops and cultivates technical expertise...
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