Job Description To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met. Act responsibly with work related ...
The Scrum Master role is within the Project Delivery Centre (PDC), a dedicated unit responsible for overseeing the... resource allocation, and monitors progress through robust reporting and performance metrics. The PDC is a centre of excellence...
, including callcentre activities. 4. Establish performance metrics and goals for the team and track progress regularly. 5... (preferred). 2. Proven experience in financial services customer service management or running a callcentre within the...
| Salary: R7500 - 8500 per month | Posted: 12 Feb 2025
, collections and productivity targets · Striving for First Call Resolution, on every contact · Working closely with service...
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